FAQ

THE ORDERING OF SPECIFIC PRODUCTS IS NOT OFFERED BY MARAIS ENTERPRISES. ALL ITEMS NEED TO BE PURCHASED IN-STORE ONLY.

PERSONAL INFORMATION WILL BE OBTAINED PRIOR TO A BRAND PRODUCT REQUEST. ALL PERSONAL INFORMATION IS KEPT SECURELY WITH MARAIS. CUSTOMER INFORMATION IS LISTED ON THE CUSTOMER REQUEST FORM UNDER DIFFERENT BRAND PRODUCT REQUESTS. ALL CUSTOMERS WILL BE INFORMED BY A PHONE CALL FROM A MARAIS SALES ASSOCIATE WHEN THE PARTICULAR PRODUCT ARRIVES IN-STORE. ALL CUSTOMERS LISTED UNDER THE IDENTICAL BRAND PRODUCT REQUEST WILL BE INFORMED AT THE SAME TIME. MARAIS CANNOT HOLD ITEMS FOR PARTICULAR CUSTOMERS, SO OTHER CUSTOMERS MAY PURCHASE ITEMS PRIOR TO YOUR ARRIVAL.

UNFORTUNATELY AT THIS TIME MARAIS IS NOT ABLE TO RECEIVE OR PROCESS PAYMENTS ONLINE OR OVER THE PHONE, HOWEVER WE ARE ABLE TO ACCEPT DIRECT BANK TRANSFERS ON ITEMS FOR WHICH WE HAVE SUFFICIENT STOCK. PLEASE CONTACT US TO ENQUIRE ABOUT YOUR SPECIFIC ITEM.

MARAIS STORES ARE PHYSICAL BRICK AND MORTAR STORES LOCATED IN MELBOURNE’S CBD DISTRICT. MARAIS DOES NOT HAVE AN ONLINE STORE AT THIS STAGE. HOWEVER, MARAIS IS PROGRESSIVELY IMPROVING ITS BRAND IN ORDER TO PROVIDE SUPERIOR PRODUCTS AND SERVICES TO OUR VALUED CUSTOMERS. THE MARAIS WEBSITE WILL BE UPDATED REGULARLY WHEN NEW PRODUCTS ARRIVE WHICH ARE RELEVANT TO STOCK AVAILABLE IN-STORE. PLEASE SUBSCRIBE TO OUR MAILING LIST TO KEEP UP-TO- DATE ON NEW ARRIVAL COLLECTIONS AND SALES PROMOTIONS

MARAIS GIFT VOUCHERS ARE AVAILABLE FOR PURCHASE IN STORE AT BOTH OF OUR LOCATIONS. GIFT VOUCHERS ARE VALID FOR 12 MONTHS FROM THE DATE OF PURCHASE AND ARE NOT EXTENDABLE. GIFT VOUCHERS ARE VALID FOR FULL PRICE AND SALE PRODUCTS BUT ARE NOT ABLE TO BE TRANSFERRED TO ANOTHER CUSTOMER’S NAME OR ACCOUNT.

UNFORTUNATELY, MARAIS NO LONGER PROVIDES LAY-BY SERVICES WITHIN ITS STORES.

UNFORTUNATELY MARAIS IS UNABLE TO PROVIDE INTERNATIONAL SHIPPING AT THIS TIME. MARAIS IS ABLE TO PROVIDE INTERSTATE SHIPPING AT AN ADDITIONAL COST, PLEASE CONTACT US WITH ANY ENQUIRIES FOR INTERSTATE SHIPPING.

MARAIS CURRENTLY HAS TWO PHYSICAL STORES LOCATED IN MELBOURNE, AUSTRALIA. TO VIEW STORE LOCATIONS, PLEASE REFER TO OUR MARAIS CONTACT PAGE

PLEASE REFER TO OUR TERMS AND CONDITIONS – REFUNDS, RETURNS, AND EXCHANGES FOR FURTHER INFORMATION.

MARAIS STORES MARAIS (WOMENS): +61 3 8658 9555 MARAIS (MENS): +61 3 9639 0314 PLEASE REFER TO CONTACT PAGE FOR MORE DETAILS. PLEASE DO NOT HESITATE TO CONTACT US SHOULD YOU HAVE ANY QUERIES OR FEEDBACK.

PLEASE REFER TO CAREERS FOR CURRENT AVAILABILITIES.

MARAIS ACCEPTS CASH, EFTPOS, ALL MAJOR CREDIT CARDS, AMEX, AND UNION PAY. MARAIS DOES NOT APPLY SURCHARGES TO PURCHASES MADE ON ANY TYPE OF CREDIT CARD, UNLESS RELATING TO AN INDIVIDUAL CREDIT CARD’S SUPPLY – SEE OUR TERMS AND CONDITIONS.